Shipping & returns
Newly-purchased, exclusive Lawrence & Scott-label items may be returned at customer's expense within 15 days, if new and unused, for store credit or a refund minus 25% restocking fee that is contingent on inspection. Floor models, showroom samples, items from online or in-store warehouse sales, custom orders, and vintage items are sold in ‘as-is’ condition with all sales final and no returns. Vintage items will show imperfections consistent with their age, and the buyer should assume no restoration work has been performed by Lawrence & Scott unless an agreement has been made for specific refinishing services or otherwise stated. Listed pricing for any item purchased online or in the studio does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 25% or more off of regular price are final and not refundable.
Outside conditions beyond the control of Lawrence & Scott can affect the life expectancy of any furniture, and Lawrence & Scott neither assumes nor offers any warranty on Lawrence & Scott-label, vintage or refinished/reupholstered items after they are retrieved from its studios.
Non-Lawrence & Scott branded products follow the Returns & Warranty policies of the manufacturers.
Lawrence & Scott will contract shipping through a range of third-party providers, with lighting and home accessories delivery time to most locations within the contiguous US states of 10-15 business days, but in rare circumstances for large furniture items, up to 4 weeks. It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items not in satisfactory condition. If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up. We ship Monday to Friday.
Customer pick-ups for all sales must be made at Lawrence & Scott's warehouse location at 6363 7th Ave S, Suite 110, Seattle, WA 98108, with the exception of small accessories, as-is vintage pieces, or showroom floor models (not returnable). Pick-up hours are Monday-Friday 10 am-5 pm. Purchased items left at Lawrence & Scott over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 calendar days will become the property of WEVE Design dba Lawrence & Scott, with no credits or refunds issued.
CUSTOM LAMP SHADES with COM
For custom orders, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Lawrence & Scott will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is canceled. If an order is canceled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at WEVE Design dba Lawrence & Scott.